Refund Policy

Last updated 15 October 2026 RETURNS You can return anything unworn, unwashed and with its tags still on within 30 days of it arriving, for a full refund of what you paid for the item. Items that have been worn, washed or altered, or have had their tags removed, cannot be returned, because we cannot sell them to anyone else. HOW TO RETURN SOMETHING Email lostboyera.biz@gmail.com with your order number and what you are sending back. We will reply with the return address. Please get your return to us within 30 days of that reply. Use a tracked service — until a parcel reaches us it is still your responsibility, and without tracking neither of us can prove where it went. WHAT WE REFUND We refund the price of the item. We do not refund the original delivery charge, and you pay the postage to send a return back to us. Refunds go back to the card used for the order, usually within five business days of the return reaching us. Your bank may take a few days longer to show it. IF SOMETHING ARRIVES DAMAGED OR WRONG This is different, and it is on us. If an item arrives damaged, faulty, or is not what you ordered, email lostboyera.biz@gmail.com within 30 days with your order number and a photograph. We will replace it or refund it in full including delivery, and we will cover the cost of sending it back if we need it returned. EXCHANGES We do not process exchanges directly. Return the item for a refund and place a new order for the size or colour you want — it is faster than waiting for one parcel to reach us before another is sent. CANCELLING AN ORDER If an order has not shipped yet, email lostboyera.biz@gmail.com and we will cancel and refund it in full. Once a parcel has been posted it has to come back under the policy above. QUESTIONS lostboyera.biz@gmail.com Lost Boy Era LLC, PO Box 565, Colorado City, AZ 86021, United States